1. Scope & Core Principles
This Refund Policy applies to services, wellness/beauty packages, products and payments made to Meadows Wellness India Pvt. Ltd. It should be read with the relevant invoice, receipt, offer terms, consent documentation and the Terms & Conditions.
2. Services, Packages & Treatment Plans
- Amounts paid for services already delivered or sessions already utilised are not refundable.
- Where a package or service has been purchased but the client later wishes to change the selected service, Meadows may, in exceptional circumstances and at management discretion, approve a switch or adjustment to another suitable service/package. Such approval is not automatic.
- Treatment response varies by individual. A particular aesthetic, weight, skin, hair or wellness outcome is not guaranteed, and dissatisfaction with a result alone does not create an automatic refund entitlement where the agreed service has been duly delivered.
- Package validity, session entitlement, promotional benefits, complimentary sessions and specific restrictions are governed by the invoice/package terms and communications provided at the time of purchase.
- Promotional vouchers, complimentary sessions, loyalty benefits and non-cash promotional credits have no independent cash-refund value unless specifically stated otherwise.
- If Meadows is unable to provide an undelivered service for reasons attributable to Meadows and no reasonable alternative can be provided, the matter will be reviewed in accordance with the transaction terms and applicable law.
3. Billing, Instalments & Payment Corrections
- Where permitted for a transaction, payments may be collected in approved instalments against the same outstanding invoice/package balance.
- A finalised tax invoice is treated as a financial record and is not casually altered. Where a financial correction is required, an adjustment, credit note, receipt correction or other compliant accounting document may be issued as applicable.
- Duplicate payments, demonstrable excess payments, payment posted to the wrong transaction, or other verified payment errors will be investigated and corrected through adjustment or approved refund as appropriate.
- An approved refund cannot exceed the amount actually received and verified against Meadows records.
- Where a refund is approved, it will ordinarily be made to the original payer/payment channel or verified bank account. Cash refunds are generally not issued.
- Approved refunds are typically initiated within 5–7 business days after final approval and reconciliation. Bank/payment-gateway processing may require additional time, commonly up to 7–10 business days.
4. Products, Damaged / Incorrect Deliveries
For hygiene, health, personal-care and consumable reasons, products are generally non-returnable once correctly delivered. If a product supplied by Meadows is damaged in transit, incorrect, expired, or materially incomplete, please notify us within 24 hours of delivery with the invoice and clear photographs of the product, batch details and inner/outer packaging. Do not use a product for which a damage or incorrect-delivery claim has been raised.
After verification, Meadows may arrange replacement, exchange, credit or refund as appropriate. Claims may be declined where the product has been used, altered, damaged after delivery, returned without original packaging/invoice, or the batch/label has been tampered with, except where applicable law requires otherwise.
5. Offers, Discounts & Bundled Transactions
Refund or adjustment calculations, where approved, may be affected by the actual transaction structure, discounts, bundled benefits, complimentary items, taxes and services already consumed. Offer and voucher conditions communicated at purchase remain applicable.
6. How to Raise a Refund / Payment Review Request
Write to info@meadowswellness.com · +91 93104 37000 with the client name, registered mobile number, clinic, invoice/receipt number, payment date, amount and a clear description of the request. For product claims, attach the invoice and photographs. Meadows may ask for supporting information before approving a correction or refund.
7. Consumer Rights
Nothing in this policy excludes or limits rights that cannot lawfully be excluded under applicable consumer-protection law. Where there is a conflict between this policy and a mandatory statutory right, the statutory right will prevail.